Last Update on: 15 Jan 2024
- Our return policy gives you the option to initiate a return for your purchase within 2-7 days from the date of your purchase. This policy will be applied if the products does not meet your expectations or show signs of a manufacturing flaws after you receive them.
- If the product has been used, or the product’s original box has been tear up, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- To make things easier for our esteemed clients in the United Arab Emirates (UAE), we are happy to provide free return shipping. We will make sure that a reliable courier handles the pickup of the returned products at a time that is suitable for you.
- The return fees are as follows. For Saudi Arabia 100 AED, Kuwait & Oman 150 AED, Bahrain & Qatar 200 AED. For international shipping 200 AED.
- The refund procedure will then start once we receive your returned items, and we will promptly verify everything thoroughly within 2-3 working days. Then, you will receive the refund on your credit card or the original payment method. Kindly note that the time it takes for the credit to appear in your account is usually between 7 and 14 working days, depending on the processing schedule set by your bank.
- Note: We prioritize customer satisfaction and are committed to providing high-quality products. However, we do not offer exchanges on any purchases.
- All returns are subject to a quality check. If our quality check expert finds that an item has been used or damaged, the return request will not be approved.